Chris Voss, former lead international kidnapping negotiator for the FBI, spent his career navigating high-pressure situations. While most individuals will never be bargaining to save a human life like Voss, each of us negotiates daily with colleagues, vendors, friends and family members.
How do you secure maximum benefit in your own negotiations? According to Voss, success comes from patience, proper planning and a genuine desire to listen.
Driven is presented in collaboration with HBX, the digital learning initiative from Harvard Business School. Learn more at HBXDriven.com